Privacy Policy & SMS Terms and Conditions

1. Information Collection and Use

At Wilson Family Dentistry, we are committed to protecting your privacy. We collect personal information, such as your name, email address, and phone number, only when voluntarily submitted by you through our website forms or during patient registration. This information is used solely to provide dental services, manage appointments, and communicate important clinical or office updates.

2. SMS/Text Messaging Communications

By providing your mobile phone number and opting in, you consent to receive text messages from Wilson Family Dentistry. These messages may include appointment reminders, follow-up care instructions, scheduling information, and office updates.

• Opt-In:You may opt in through our website forms, during patient registration, or by texting START to (276) 632-4600.
• Opt-Out:You may cancel the SMS service at any time by texting STOP to (276) 632-4600. After you send the SMS message STOP, we will send you a confirmation message stating that you have been unsubscribed. After this confirmation, you will no longer receive SMS messages from us unless you opt in again.
• Help:If you experience issues with the messaging program, reply with the keyword HELP for assistance or contact Wilson Family Dentistry at (276) 632-4600.
• Message Frequency:Message frequency varies based on your appointment schedule and communication needs.
• Message and Data Rates:Message and data rates may apply to messages sent to you from us and messages sent by you to us. Wireless carriers are not liable for delayed or undelivered messages.

3. Data Privacy and Sharing

We value your privacy and do not sell or rent your personal information to third parties.

All categories described above exclude text messaging originator opt-in data and consent. SMS opt-in information and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Personal information is used exclusively by authorized staff members for patient care, appointment management, billing, practice administration, and related communications. We do not share your personal information with external entities for their independent marketing purposes.

4. Security

We implement appropriate administrative, technical, and physical security measures to help protect your personal information.

Your information is stored on secure systems and is accessible only to authorized individuals who require access to perform their job duties and who are required to maintain the confidentiality of your information.